Real Business Impact
HOW BUSINESSES USE IT
Contact Centers
Call Center QA
Transcribe 100% of agent-customer calls in real time. Detect sentiment, compliance violations, and upsell opportunities automatically. Replace manual sampling with full coverage.
↑ 40% QA coverage with zero added headcount. Dispute resolution time cut by half.
Legal & Finance
Meeting Intelligence
Auto-transcribe board meetings, client calls, and depositions. Generate structured summaries, action items, and searchable archives. GDPR and UAE PDPL compliant.
↓ 90% time spent on manual meeting notes. Full audit trail for every conversation.
Healthcare
Clinical Documentation
Doctors dictate notes in Arabic, English, or Urdu — Telegree transcribes directly into structured EMR fields. Reduces documentation time and improves data quality.
↓ 70% documentation time per patient. HL7 FHIR-compatible output format.
EdTech
Lecture Captioning
Live and recorded lecture transcription with speaker diarization. Auto-generate subtitles, study guides, and searchable transcript libraries for students.
3× student engagement with searchable lecture content. Accessibility compliance built-in.
Media & Broadcasting
Subtitle Generation
Broadcast-grade subtitles generated from live or recorded audio. Multi-language output in SRT, WebVTT, or timed text. Integration with MAM and playout systems.
Real-time Arabic/English subtitles. Broadcast delay under 2.2 seconds.
AI / Automation
Voice-to-Workflow
Use transcription as the first stage of an AI pipeline — route intents, trigger CRM updates, escalate tickets, or feed LLMs directly from voice input via webhook.
API-first design. Webhook delivery in <500ms. OpenAI-compatible response format.
Pipeline
HOW IT WORKS
🎤
Audio Input
SIP stream, file upload (MP3/WAV/OGG), or live RTP feed
→
🔊
Preprocessing
Noise reduction, VAD, speaker diarization
→
🧠
Whisper ASR
Large-v3 model, GPU cluster, UAE data center
→
📝
Post-processing
Punctuation, formatting, custom vocabulary, PII redaction
→
📤
Delivery
Webhook, REST API, S3, WebSocket, SRT file
Developer Integration
API REFERENCE
transcribe.js
// Batch transcription via REST API
const response = await fetch('https://api.telegree.com/v1/transcribe', {
method: 'POST',
headers: {
'Authorization': `Bearer ${API_KEY}`,
'Content-Type': 'application/json'
},
body: JSON.stringify({
audio_url: 'https://storage.example.com/call.wav',
language: 'auto', // auto-detect
diarize: true, // speaker labels
redact_pii: true, // GDPR mode
webhook_url: 'https://your-app.com/callback'
})
});
const { job_id, status } = await response.json();
// → { job_id: "tr_abc123", status: "queued" }
POST
/v1/transcribe
Submit audio file or URL for batch transcription. Returns job_id for polling.
GET
/v1/jobs/{job_id}
Retrieve transcription status and results when complete.
POST
/v1/transcribe/realtime
WebSocket endpoint for streaming live audio transcription (<2s latency).
GET
/v1/languages
List all supported languages with accuracy benchmarks per model.
POST
/v1/vocabulary
Upload custom vocabulary, brand names, and domain-specific terms.
Multilingual
SUPPORTED LANGUAGES
🇦🇪
Arabic
97.4%
🇬🇧
English
98.1%
🇷🇺
Russian
96.8%
🇮🇳
Hindi
95.6%
🇵🇰
Urdu
94.3%
🇩🇪
German
97.2%
🇫🇷
French
97.0%
🇪🇸
Spanish
97.5%
🇨🇳
Chinese
95.9%
🇯🇵
Japanese
96.1%
🇹🇷
Turkish
95.4%
🌍
+88 More
auto-detect